Customer Service Representative

Located in Wolcott, IN

Must meet job qualifications and have experience relevant to the job description to be considered.

Who are we?

As a leader in modern nutrition, Egglife Foods is reimagining the future of food by harnessing the power of eggs to transform traditionally flour-based products. Our company, currently poised to be the next big category disruptor in the CPG industry, hatched its debut product - egglife® egg white wraps in 2020. Created by a desire to champion wellness without sacrificing taste, they are made using a patented technology that converts liquid egg to solid matter, resulting in a protein-packed, low-carb tortilla-style wrap. Unlike the competition, egglife is the only wrap to deliver a trifecta of what consumers are looking for in a better-for-you wrap; taste, versatility and nutrition… or what we like to refer to as The Perfect Wrap®. egglife wraps are available in six varieties – original, southwest, everything bagel, Italian, sweet cinnamon, and our new Garden Salsa flavor. All of our wraps are cleverly crafted at our very own manufacturing facility in Wolcott, Indiana.

Egglife Foods is experiencing tremendous growth and success. After 3 years in market, we’re experiencing results that are nothing short of amazing including:

• #1 Category Share of Healthy Refrigerated Wraps
• #1 Incremental Item to Dairy Category
• Rocket ship growth from 381 to 11,500 locations and 22X growth in ACV in 24 months!
• 2020 Gold Stevie Award Winner for Best New Product
• 2021 NOSH Best New Product Award Finalist
• 2021 Progressive Grocer Editor’s Pick Award
• 2021 CNBC Best of Small Business Award Winner
• 2022 Instacart Fastest Growing Emerging Brand (#14)
• 2022 Chicago Innovation Awards Top 100 Finalist
• 2023 Good Housekeeping Best Snack Awards Winner – Protein Packed Category

To learn more visit us at www.egglifefoods.com.

Summary

As the brand is growing, so is our team! Egglife Foods is looking for a talented and experienced Customer Service Representative (CSR) to join the team. The CSR will report to the Commercial & Planning Director. This position will be primarily responsible for coordinating customer orders and assisting in resolving customer issues on a daily basis.

Who are you?

• A process driven person willing to create structure out of chaos.
• A team player willing to roll up their sleeves and do what is necessary to support the fast growth of our team and organization.
• Naturally curious: asking questions to identify opportunities and challenge status quo
• A team-oriented individual of high integrity with the ability to build and maintain strong working relationships with customers and across all internal departments.
• Strong critical thinker & problem solver
• A genuine person who embraces optimism with a personal commitment to health & wellness and is eager to help shape our company.

Essential job functions

• The Customer Service Representative will own the customer PO process from start to finish.
• Receive and validate customer orders/PO’s
• Follow-up with customer on issues with their orders/PO’s including:Incorrect order quantity

Incorrect requested delivery date

• Enter Customer orders/PO’s into system (Oracle)
• Communicate customer orders to Shipping & Warehouse team
• Work with Shipping & Warehouse team to expedite customs orders as needed (with proper approval from manager/Sales/Chief Sales Officer
• Communicate all shipment issues to Customer, i.e. short ship versus PO
• Follow-up on all customer inquiries including:Order changes

Delivery date changes
Status of delivery

• Track Customer Orders

Reporting/trackingOrders by customer, sku, quantity, time
Case fill rate
On time and In Full
Confirm customer deliveries

• Ensure successful resolution of all Customer issues
• Work hand-in-hand with the Freight Coordinator to ensure accurate on-time order fulfillment.
• Serve as the backup for the Freight Coordinator position.

Qualifications

• Associates degree in business or related field is preferred (however, relevant applicable work experience in customer service will also be considered).
• The role involves substantial, direct interaction with internal and external customers. Therefore, this position requires strong customer service, organizational skills, and proper email and telephone etiquette.
• The role requires the ability to read, write and communicate orally and in writing.
• The position requires strong problem-solving ability.
• This position relies heavily on PC usage and telephone interactions. Therefore, demonstrated proficiency/ PC knowledge and use of Microsoft Office software are required.
• The role requires the ability to contribute to the department’s clerical needs such as light filing, etc.
• The position requires the ability to work in a professional call-center environment, sitting for long periods of time, and using the telephone and computer.
• Bi-lingual capabilities in English and Spanish are not required but are strongly desired.

Egglife Foods is an equal employment opportunity employer. The company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identify, religion, national origin, age, disability, military status, or any other basis protected by law.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 2 years

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Wolcott, IN 47995: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person